ATTENDEE POLICIES
Zoom Requirements
To participate in the course via Zoom, please ensure you have the following:
- A strong internet connection
- A working webcam and microphone – required
- A compatible device (desktop, laptop, tablet, or smartphone)
- Your ZOOM screen should show your name (as it appears on your license and license number. You may put your nickname in quotes.
Please arrive a few minutes early to settle in so we can begin the class on time. You must be in class within five minutes of the class start time.
Attendance and Technology Policies
- We recommend testing your device before class starts. If you need help, we’re happy to assist. Don’t hesitate to contact our office.
- Attendees must remain seated and face the camera with their full face clearly visible throughout the session. Unrelated activities—such as talking to others, moving around, driving, riding in a car, or working on other tasks—are not permitted during class. Please remember that when you see yourself in your Zoom window, others can also see your entire window.
- Although this is ZOOM, we ask that you focus and participate.
- All required technology must be functioning to the instructor’s satisfaction within 10 minutes of the class start time. If you do not meet this requirement, regardless of the reason (including technical difficulties), the attendee will be asked to reschedule. If an attendee disrupts the class because they cannot navigate Zoom, the instructor reserves the right to ask that person to return for a future class.
- Attendees are allowed up to three (3) technology-related issues. After reaching this limit, the attendee must retake the entire course at a later time.
- If you have experienced technical issues (e.g., entering and exiting the class), we will review the Zoom attendance record to verify that you met the required attendance time. We will notify you if we initiate an attendance review.
- All attendees are expected to have adequate lighting. If an attendee’s face cannot be clearly recognized, they will not be allowed to participate in the course. All attendees must display their full name and license number in their Zoom window.
- If you are removed from a course by the instructor, you will either receive a refund or be invited to enroll in another class. If invited, you must complete the new course in its entirety.
- No more than two participants per camera are allowed without prior permission. If you are using a cell phone, only one attendee per screen is allowed. MESA REI reserves the right to record all classes.
- If the instructor experiences an internet outage, please be patient and wait for further updates. Do not call the office. If we can resume, we will do so as soon as possible.
- If the outage continues for more than 15 minutes, we will email all attendees with further instructions.
- If you (the attendee) experience an internet outage, please switch to your phone to continue the course, if possible.
MESA REI reserves the right to dismiss any attendee who fails to comply with the following guidelines:
- All students must print or download the course materials before class begins. Failure to do so may result in dismissal.
- Recording of Zoom meetings is strictly prohibited without prior written permission.
By attending, participants agree to adhere to these requirements.
Late Arrival Policy
If you arrive more than 5 minutes late, you will not be permitted to join the class. For in-person courses, exceptions may be made on a case-by-case basis for individuals who have traveled from outside the area.
Attendance Requirement for Continuing Education Credit
Attendees must be present for at least 50 minutes of each instructional hour. If an attendee misses more than 20 minutes of the class in total, the course must be rescheduled. Failure to meet this attendance requirement may result in the attendee not receiving continuing education credit.
Cancellation & Rescheduling Policy
- Cancellations: Registrations may be refunded if canceled before the class start time.
- Transfers: You may transfer to another course before the original class begins. If the new course has a different fee, you will either be charged the additional amount or receive a refund for the difference.
- Make-Up Classes: Reschedules or make-up sessions must be scheduled within one month of the originally scheduled class.
- Limit on Reschedules: A maximum of three (3) reschedules will be permitted per registration. After the first reschedule, no refund will be issued for the class.
- No refunds are available for “Bundles” after 30 days. If classes have been taken, we will deduct the full price of the class(es) before issuing a refund.
- Any coupon or Bundle is non-transferable.
Antitrust Reminder:
Whenever professionals from different brokerages gather, it’s crucial to remain vigilant about antitrust laws. Discussions around commissions, compensation structures, or brokerage policies can pose significant legal risks. Please refrain from discussing specific commission rates, fees, or internal compensation practices.
Violating this policy may result in immediate dismissal from the class. We appreciate your cooperation in maintaining a compliant and professional environment.
Guest Policy
Want to bring a guest with you? That’s great! Please note that all guests, including unlicensed administrators, team members, spouses, children, and others, are expected to purchase a class ticket.
Regulatory Questions
For any clarifications regarding policies set by the New Mexico Real Estate Commission (NMREC), contact them directly.
Classroom Policies and Important Information
- Respectful Conduct: Please refrain from using offensive language during class. We strive to maintain a respectful and inclusive learning environment.
- Class Cancellations: We reserve the right to cancel any class due to emergencies. In such cases, we will either reschedule the class or issue a refund.
- Continuing Education Questions: If you have questions about your continuing education (CE) requirements, contact us at 505.348.3381. We are happy to assist you. If needed, we may direct you to the NMREC for additional clarification.
- Policy Compliance: Failure to adhere to these classroom policies may result in dismissal from the class.
Thank you for your cooperation and commitment to a positive learning environment.
If you have any questions regarding your educational needs, please contact us at 505.348.3381.
We will do our best to help you navigate through your renewal.