ATTENDEE POLICIES
Zoom Requirements
To participate in the course via Zoom, please ensure you have the following:
- A strong internet connection
- A working webcam and microphone
- A compatible device (desktop, laptop, tablet, or smartphone)
We kindly ask that you join a few minutes early to get settled, so we can begin the course on time.
Attendance and Technology Policies
- Attendees must remain seated and face the camera with their full face clearly visible throughout the session. Engaging in unrelated activities—such as talking to others, moving around, driving, riding in a car or working on other tasks—is not permitted during class.
- All required technology must be functioning to the satisfaction of the instructor within 10 minutes of the class start time. If this requirement is not met, regardless of the reason (including technical difficulties), the attendee will be asked to reschedule.
- Attendees are allowed up to three (3) technology-related issues. Upon reaching this limit, the attendee will be required to retake the entire course at a later time.
- If you have experienced technical issues (e.g., entering and exiting the class), the Zoom attendance record will be reviewed to verify that the required attendance time has been met. You will be notified if a review of your attendance is initiated.
- Adequate lighting is expected from all attendees. If an attendee’s face cannot be clearly recognized, they will not be allowed to participate in the course. All attendees must display their full name and licensee number in their Zoom window.
- If you are removed from a course by the instructor, you will either receive a refund or be invited to enroll in another course. If invited, you must complete the new course in its entirety.
- No more than two participants per camera are allowed without prior permission. MESA REI reserves the right to record all courses.
- If the instructor experiences an internet outage, please be patient and wait for further updates. Do not call the office. If we are able to resume, we will do so as soon as possible.
- If the outage continues beyond 15 minutes, we will send an email with further instructions to all attendees.
- If you (the attendee) experience an internet outage, please switch to your phone to continue the course, if possible.
MESA REI reserves the right to dismiss any attendee who fails to comply with the following guidelines:
- All students must print or download the course materials prior to the start of class. Failure to do so may result in dismissal.
- Recording of Zoom meetings is strictly prohibited without prior written permission.
By attending, participants agree to adhere to these requirements.
Late Arrival Policy
If you arrive more than 5 minutes late, you will not be permitted to join the class. For in-person classes, exceptions may be made on a case-by-case basis for individuals who have traveled from outside the area.
Attendance Requirement for Continuing Education Credit
Attendees are required to be present for a minimum of 50 minutes of each instructional hour. If an attendee misses more than 20 minutes of the course in total, the course must be rescheduled. Failure to meet this attendance requirement may result in the attendee not receiving continuing education credit.
Cancellation & Rescheduling Policy
- Cancellations: Registrations may be refunded if cancellation is made prior to the class start time.
- Transfers: You may transfer to another course before the original class begins. If the new course has a different fee, you will either be charged the additional amount or receive a refund for the difference.
- Make-Up Classes: Reschedules or make-up sessions must be completed within one month of the originally scheduled class.
- Limit on Reschedules: A maximum of three (3) reschedules will be permitted per registration.
Antitrust Reminder:
Whenever professionals from different brokerages gather, it’s crucial to remain vigilant about antitrust laws. Discussions around commissions, compensation structures, or brokerage policies can pose significant legal risks. Please avoid any conversations that reference specific commission rates, fees, or internal compensation practices.
Violating this policy may result in immediate dismissal from the class. We appreciate your cooperation in maintaining a compliant and professional environment.
Guest Policy
Want to bring a guest with you? That’s great! Please note that all guests—including unlicensed admins, team members, spouses, children, and others—are expected to purchase the class..
Regulatory Questions
For any clarifications regarding policies set by the New Mexico Real Estate Commission (NMREC), please contact them directly.
Classroom Policies and Important Information
- Respectful Conduct: Please refrain from using offensive language during class. We strive to maintain a respectful and inclusive learning environment.
- Class Cancellations: We reserve the right to cancel any class due to emergencies. In such cases, the class will be either rescheduled or refunded.
- Continuing Education Questions: If you have questions about your Continuing Education (CE) requirements, please contact us at 348.3381. We are happy to assist you. If needed, we may direct you to the NMREC for additional clarification.
- Policy Compliance: Failure to adhere to these classroom policies may result in dismissal from the class.
Thank you for your cooperation and commitment to a positive learning environment.